At Ecogear, we want you to love your gear as much as we do. If you’re not completely satisfied with your purchase, we’re here to help make it right.

Returns

We accept returns of unused and unwashed products purchased directly from www.ecogear.com within 30 days of delivery for a full refund or exchange.
All items must be returned in their original packaging with tags attached and proof of purchase included.

To start a return, please contact our customer service team at jimmy@ecogear-products.com with your order number and reason for return. We’ll provide instructions and a return shipping label if applicable.

Refunds

Once we receive and inspect your returned item, we’ll send you a confirmation email. Approved refunds will be issued to your original method of payment within 5–7 business days.
Please note that there will be a $10 restocking fee for all returns.

Exchanges

If you’d like to exchange your item for a different size, color, or product, please reach out to jimmy@ecogear-products.com before sending it back. We’ll help you arrange an exchange quickly and easily.

Non-Returnable Items

• Customized or personalized products

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue promptly.
Products found to have a manufacturing defect are covered under our Lifetime Warranty and will be repaired or replaced free of charge.

Return Shipping

• Returns due to manufacturing defects are covered by Ecogear.
• Returns for other reasons (e.g., change of mind) may require customers to cover return shipping costs unless otherwise specified.

Contact Us

If you have any questions about your return or exchange, please contact our team:
jimmy@ecogear-products.com
www.ecogear-products.com