FAQs

Frequently Asked Questions

Question: Do I have to check in the Hybrid?

Answer: No, the Hybrid carry-on is designed to meet most airline size requirements. I have personally tested and used the Hybrid XL on over 100,000 miles of flying domestically within the USA and Asia without any issues.  You can confirm with your airline for exact size requirements, but the reality and my experience is that over 99% of airlines do not measure your luggage when you board the plane.

Question: Where are Ecogear products shipped?

Answer: Currently, we provide free shipping within the contiguous United States. Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories is available at an additional fee.

Question: How long will it take my order to arrive?

Answer: Your order typically arrives within 5-7 business days, and you’ll receive tracking information once shipped. We ship with FedEx.

Question: Do you offer a warranty?  

Answer: Yes, every Ecogear product includes a Lifetime Warranty. This covers manufacturing defects and ensures your gear maintains its quality. Tems and Conditions apply. 

Question: What is the Never Stranded Guarantee?

Answer: I believe in my Hybrid – so if anything should not work properly when you are your trip, contact us and we will send one directly to your destination.

Question: What makes Ecogear sustainable?

Answer: We use fabrics made from recycled water bottles. Ethical production practices is also a non-negotiable requirement for us.